Building a Bank-agnostic mobile banking application

User interface (UI) Design . Mobile application . b2c
My Role
Information Architure, Solo User Interface design, and Prototyping.
Team
1 User Researcher, 1 project manager, and 2 mobile engineers.
Client
Heritage Bank
Tools
Figma
Year
2021
ℹ️ what is Octiplus?
Octiplus is a bank-agnostic digital banking app, that addresses users' diverse financial, lifestyle, and social needs in the dynamic digital era.
πŸ€• the Problem
Multiple banking apps create friction for users with accounts in different banks, hindering seamless financial management.
πŸ’‘the Outcome
In 2021, we embarked on this journey to streamline the payment process thereby delivering a borderless transactional experience with the utmost convenience.
🎯 the Solution
We decided to start with 3 main modules:
Transfers, Add Cards and Fund Wallet.

Transfers

Octiplus introduced a seamless and intuitive fund transfer system that transcends bank boundaries.

Users can now transfer money effortlessly between accounts in different banks within the Octiplus app.

The interface ensures a smooth process, minimizing steps and providing real-time updates on transaction status.

Add Cards

The Add Cards feature simplifies the process of managing multiple debit cards from different banks.

Users can link and manage all their cards within the Octiplus app, providing a consolidated view of their financial assets.

This feature enhances user control and accessibility, reducing the hassle of navigating through various bank apps.

Fund Wallet

Octiplus redefined the way users handle funds transfers by enabling cross-bank transactions seamlessly.

Whether it's paying bills, splitting expenses, or sending money to friends, Octiplus offers a unified platform for all financial transactions.

The process is efficient, secure, and tailored to meet the demands of modern users.
πŸ† result
Our impacts building a bank agnostic application

Improved Customer Satisfaction: πŸ“ˆ
Regular feedback and satisfaction surveys to gauge user experience revealed an impressive Net Promoter Score (NPS) of 75, indicating a high level of satisfaction and a strong likelihood of users recommending our product or service to others.

🌟 takeaways
Key learnings
Octiplus's success was enriched by strategic partnerships, dedicated employee training for exceptional customer support, and a commitment to sustainability.

This project was notably engaging, benefiting from streamlined design processes facilitated by collaboration with a user researcher. The significance of data-driven decision-making, collaborative prototyping, and cross-platform consistency were pivotal in achieving success.

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Want to work together?

If you like what you see and want to work together, get in touch!

ibukun.oshilagun@gmail.comCopy email